Refund policy
Dear valued customer,
Thank you for choosing SKY-COVER. If you have any questions or concerns regarding our return policy, please take a moment to review the following FAQs.
If you cannot find the answer to your question, don't hesitate to reach out to us at contact@sky-cover.com and our dedicated customer service team will be happy to assist you.
Return & Exchange Policy:
Q: Can I cancel my order?
A: Yes, when you place your order before an hour has passed, you can cancel your order
Q: How do I place a return or exchange?
A: If you're not completely satisfied with your SKY-COVER purchase, please reach out to us at contact@sky-cover.com with your order number and the items you'd like to return or exchange. Our team will handle the rest for you.
Q: I lost my return slip, what should I do?
A: No problem, our SKY-COVER packages don't come with return slips. Simply email us at contact@sky-cover.com and we'll guide you through the return or exchange process.
Q: What's your return policy?
A: We accept returns within 30 days of receiving your order. To initiate a return, please provide us with your order number and send an email to contact@sky-cover.com. Once your return is processed, you will receive a full refund to your original form of payment, excluding the original shipping charges.
Q: How long does it take for a return to be processed?
A: Credit card refunds usually take 5-10 business days to reflect on your statement.
Q: I received the wrong product, what should I do?
A: We apologize for the mistake. Please send an email to contact@sky-cover.com and we'll get the correct SKY-COVER to you as soon as possible.
Q: I'm not happy with my product, what's the return process?
A: If you're not satisfied with your purchase, you can return it within 30 days of receiving it. Simply follow these packing instructions: securely pack the items in a box, affix the mailing label to the address side of the parcel, use the provided address and appropriate postage, and ship the package from your nearest post office or shipping company of your choice. please email us at contact@sky-cover.com.
where we are dedicated to providing the best possible service. If you prefer to return your order directly to us, we would be happy to help make the process as easy and hassle-free as possible.
Please note, if you received a faulty product, it's important to contact us at contact@sky-cover.com before making a return. We'll work with you to find an appropriate solution.
Note: If your order was not purchased through www.sky-cover.com, the return policy of the shop where you purchased the product will apply.
Thank you for choosing SKY-COVER. We hope you have a wonderful experience with our products.
Best regards,
The Sky-Cover Team